How is my data backed up?
Your data is saved locally on your device. If you've enabled iCloud on your Apple profile, syncing happens automatically between your devices signed in with the same account.
Support
Durabilis
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Need help or assistance?
Welcome to the Durabilis support page. If you're experiencing a technical issue, have a question about using the app, or would like to suggest an improvement, we're here to help.
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Support
Frequently Asked Questions (FAQ)
How do I restore my data after switching devices?
Simply sign in to your iCloud account on your new device and install the app. Your data will sync automatically the first time you open it.
How do I delete all my data?
You can delete items directly within the app. To erase iCloud sync data, go to your Apple device's Settings > [Your Name] > iCloud > Manage Account Storage > Durabilis, then choose to delete the data.
Does the app work without an internet connection?
Yes. All core features and data processing work offline. An internet connection is only required for iCloud syncing.
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Report a bug or request a feature
If the FAQ doesn't answer your question, you can contact the development team directly. To help us resolve your issue as quickly as possible, please include in your message:
- Device modele.g. iPhone 15, Mac Mini M2
- OS versione.g. iOS 18, macOS Sequoia
- App versionthe installed version
- Issue descriptiondetailed, with a screenshot if possible
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Contact us
- Support emailsupport@rapinology.com
- Average response timesince this app is free, we do our best to respond as quickly as possible, though without commitment. We aim to answer all requests within 24 to 48 business hours.