RAPINOLOGYRapin + Technology
G-CodeExplorer application icon

Support and assistance

G‑CodeExplorer

01

Need help?

Welcome to the G-CodeExplorer support page. In the app, Help › G-CodeExplorer Support leads here. If your question isn’t answered below, write to us: we read every message.

02

Support

Frequently Asked Questions (FAQ)

Can G-CodeExplorer change my file?

No. The open document is always read, never written. Exports and inserted pauses or filament changes produce new files, wherever you choose.

Can it slice an STL?

No. It shows a simulated preview, without infill or real speeds, and offers to send it to your slicer; the exported G-code is then offered in the window.

Why is the time shown different from my slicer's?

It shouldn't be: “Estimated time” uses the time announced by the slicer when the file contains it. The “With acceleration” row is a second calculation, made by the app with the acceleration of the chosen printer; it is mostly useful when the file announces nothing. If the printer in the “Studio” tab isn't yours, this calculation is off: choose the right one.

My .bgcode file won't open.

Prusa's compressed format isn't read. Export a regular .gcode file from PrusaSlicer.

The Bambu archive contains several plates.

Only the first one is replayed, and the “Summary” tab says so. Export each plate separately from Bambu Studio to replay them all.

The Analysis tab says bridges, seam and speeds are not analyzed.

The file doesn't indicate its move types (wall, infill, bridge), or it is an STL. The other risks are still analyzed. Most slicers write these types by default: check that the option hasn't been turned off.

A risk is reported even though the part prints perfectly well.

The thresholds are cautious, and your machine may do better. Set up the “Custom” profile in the settings, “Risk analysis” tab, then choose it in the “Material” menu of the “Analysis” tab.

The Pause at Risks button doesn't appear.

It appears only if the analysis has found at least one critical risk: with no critical risk, it would have nothing to stop at.

Live follow stays on “unreachable”.

Check that the printer is on and on the same network as the Mac, that the address in the settings is right (including the port for Moonraker if needed), and that you allowed local network access when macOS asked. You'll find this setting in System Settings, under Privacy & Security, Local Network.

Live follow says the printer is printing another file.

The app compares the name of the open file with the one the printer is printing. Open the same file, under the same name, as the one sent to the printer.

Can I pause the print from G-CodeExplorer?

No. Live follow is read-only, by design: the app sends no commands to the printer.

Where is my data kept?

On this Mac: the settings in the app's preferences, the workshop journal in a file in its data. Nothing is sent anywhere else.

03

Report a bug or request a feature

To help us reproduce the problem as quickly as possible, please include in your message:

  • Mac modele.g. MacBook Air M3, Mac Studio M2 Max
  • macOS versione.g. macOS 26.1
  • App versionG-CodeExplorer menu › About G-CodeExplorer
  • The file involvedthe slicer used and, if possible, the G-code or STL attached to your message
  • Description of the problemdetailed, with a screenshot if possible
04

Contact us

  • Support e-mailsupport@rapinology.com
  • Average response timewe do our best to answer every request within 24 to 48 business hours.
support@rapinology.com →